PRIVACY. YOUR DATA. YOUR TRUST.
You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and your choices and rights.
OUR COMMITMENT TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Team using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
- When you browse our sites, use our apps, we use cookies to tailor your experience and provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
WHAT INFORMATION WE HAVE & WHERE WE GET IT
- When using our website and apps. When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to passively collect data about you, such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
- When entering competitions. When you enter into competitions we run, we’ll use your information to administer your entry and contact you if you’ve been successful. If the prize is administered by a third party, we’ll let you know who they are.
- When you use social media and online public forums. When you use a social media feature within our website or apps, and you post to social media platforms, or post on a public space or on one of our websites. The social media site will provide us with some information about you.
- Geodemographic data suppliers. We use suppliers who collate geodemographic data which assists us in better personalising our services to you, like your age range, race, or gender, or information about events you like or products you buy. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.
HOW WE USE YOUR INFORMATION & WHY
1. For the performance of our contract with you
- Event Partner(s). To share with Event Partner(s) who provide services for the event such as co-promoters, ticketing agents or venues to enable them to run the event on our behalf, allocate seating or notify you if there has been a change to the event or provide important event information.
- Contest, Competitions and Referrals. We may use your information to confirm your registration for an event or contest. You may give us your friend’s information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us to ask us to delete their information.
2. For our legitimate business interests
- Marketing. To contact you with information or offers regarding upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
- Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps depending on your market. (See our Cookies Policy for more information).
- Market research & fan feedback. To conduct market research and analysis which helps improve and customise our products and services, or to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
3. For our overriding legitimate business interests
- To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g., our or our Event Partner’s brands), fraud, or other crimes.
4. Where you’ve given your consent
- Marketing. To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, or via SMS. You can change your marketing preferences at any time, see “Your Choices and Rights” section below.
- Location services. For example, our apps request location permission for functions like browsing events near your location and receiving push notifications about them or seeing yourself on the map at an event.
- Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps, depending on your market. (See our Cookies Policy for more information).
- Commercial Partners. We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract, you have requested, we will request your consent prior to sharing and provide information regarding what will be shared with whom.
YOUR CHOICES & RIGHTS
Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.
Your choices
Where you have given us your consent, you can withdraw it by doing the following:
- To stop receiving our marketing you can change your preferences within your account if you have created one or follow the unsubscribe instructions in any of the emails, we send you or contact us and we will do it for you.
- To opt out of the use of cookies and tracking tools, please see our Cookies Policy. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.
- To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
Where we have relied on a legitimate interest, you can object to it by doing the following:
- To object to receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
- To object to personalisation, you can change your preferences within your account if you have created one. If this option is not available, you can contact us and we will do it for you.
- To object to being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.
Your rights
- The right to request that your information be erased or restricted from further use.
- The right to request a copy of the information we hold about you.
- The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
- The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please refer to the contact us section below. Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
“Shine the Light” Law. If you are a California resident and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
LOOKING AFTER YOUR INFORMATION
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies headquartered in the United States, we rely on shared services, some of which are located outside of your country where you are resident. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.
When transferring information, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules
- Binding Corporate Processor Rules
For more information, or to get a copy of the relevant documentation please contact us.
You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Last updated: September 2022
CONTACT US
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Hannah Foster, and International Data Protection Officer, Alex Bryant, is here to help. [email protected]
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